Local Implementation
Local Support
Global Platform

Local Hosting, Services and Support teams with a proven track record.

Global platform used by hundreds of companies worldwide for all aspects of the HR life cycle.

SumTotal Australia & New Zealand is the leading vendor of eLearning platform solutions in this region, having implemented more Australasian clients than any other company.


Meet our team

Based in Bridge Street in the Sydney CBD, our teams have more than 20 years’ experience implementing systems to suit your business requirements and providing expert support.

Professional Services

We have one of the most experienced Professional Services team in the region with over 60 implementations to a broad variety of industry verticals. To meet the specific e-Learning and productivity platform requirements of customers in Australia and New Zealand, SumTotal has developed the Accelerated Deployment Approach (ADA) to implement its solutions. ADA is a quick, efficient and low risk method of implementing LMS, by deploying of “out of the box” learning business processes embedded in LMS. By tightly defining the project scope and timelines, ADA can be implemented quickly, with the guidance and expertise of the SumTotal Professional Services team.

When the system implementation requires changes beyond the Implementation Packages, our Professional Services team will work with each customer to understand their unique business needs and challenges. In tandem, we develop a plan that leverages the available resources within the customer’s organisation and supplement those with key skills within SumTotal, to minimise project risk and maximise business benefit. Providing skills related to system configuration, project management, report creation, course development, change management, we have successfully worked with our customers of different size and types. With industry depth in many key verticals, we have delivered call centre, sales force readiness, channel effectiveness, customer education and compliance solutions.

Hosting

SumTotal supports customers of all sizes and industries including Government agencies by offering a robust, scalable hosting service for business critical applications. We provide multiple options – SaaS, Cloud Hosted or On-Premise – that enable you to purchase, deploy, and configure your Talent and Learn solutions.
We offer comprehensive hosting services that allow extended enterprises to successfully deploy SumTotal applications with minimal IT infrastructure and resources. We offer a guaranteed uptime availability and through our dedicated application hosting services, our customers receive worldwide access to SumTotal learning and employee performance management applications.

Support

SumTotal provides world-class support from its local office in Sydney providing localised support for all customers. Each and every employee at SumTotal has a compensation element that is directly tied to customer satisfaction. Our model is designed to support every account, large and small, with a dedicated account manager and customer support specialist, as well as on-demand access to helpful resources and subject matter experts through our customer community.

Post-implementation, our support specialists are available to provide our customers with the technical support to maintain and evolve their eLearning, talent and performance management solutions. As part of our solution, we’ll also transfer knowledge to the Learning and IT departments for continued management and improvement.


We’d love to help you on your next project

  • This field is for validation purposes and should be left unchanged.